Privacy policy

Privacy Policy

Last updated: June 2026

Data Controller: Eurodoc24
EU VAT Number: BE 0769.956.603 | BELGIUM
Contact Email: info@eurodoc24.com

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Services.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Data you provide directly

  • Name and contact details
  • Account registration information
  • Communication records
  • Documents submitted for eligibility, employment assistance, or processing services
  • Any other information you choose to provide

2.2 Data collected automatically

  • IP address and device information
  • Browser type and settings
  • Usage data and interaction history
  • Cookies and tracking technologies

2.3 Data from third parties

  • Service providers supporting our operations
  • Partners assisting with verification or service delivery
  • Analytics and technology providers

3. How We Use Personal Data

We process personal data for the following purposes:

3.1 Service delivery

  • Providing and managing our Services
  • Processing requests, applications, and transactions
  • Managing user accounts
  • Delivering support and communication

3.2 Improvement of Services

  • Enhancing user experience
  • Analyzing usage patterns
  • Optimizing performance and functionality

3.3 Marketing and communication

  • Sending updates, offers, and promotional content
  • Showing relevant advertising (where applicable)

3.4 Security and fraud prevention

  • Detecting and preventing fraud or misuse
  • Ensuring system and account security

3.5 Legal compliance

  • Complying with legal obligations
  • Responding to lawful requests from authorities
  • Enforcing terms and policies

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to provide our Services
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – to improve services, ensure security, and prevent fraud
  • Consent – where required (e.g. marketing communications)

5. GDPR Compliance and Data Sharing

We fully comply with the GDPR.

We will only share personal data with third parties when strictly necessary for:

  • Eligibility and verification checks
  • Employment assistance and related coordination
  • Document processing
  • Relocation or service coordination
  • Legal or regulatory compliance

We do not sell personal data.

Any data sharing is:

  • Limited to what is strictly required
  • Purpose-specific
  • Protected by appropriate safeguards

6. How We Share Personal Data

We may share personal data with:

  • Service providers (IT, hosting, payment processing, analytics, customer support)
  • Business partners involved in service delivery or marketing
  • Authorities when legally required
  • Affiliates within our corporate structure
  • Third parties at your request or consent

7. Shopify and Third-Party Processing

Our Services are hosted on Shopify, which processes personal data to enable platform functionality and improve services.

Shopify may process data in accordance with its own privacy policies:
https://privacy.shopify.com/en

Data may be transferred internationally as part of service delivery.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Analyze traffic and usage
  • Personalize content and advertising

You may control cookie preferences through your browser settings.

9. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery
  • Legal obligations
  • Dispute resolution
  • Contract enforcement

Retention periods vary depending on the type of data and purpose.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data.

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

11. Your Rights (GDPR)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
info@eurodoc24.com

We may request identity verification before processing requests.

12. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA).

When this occurs, we use legally approved safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Equivalent approved transfer mechanisms

13. Children’s Privacy

Our Services are not intended for individuals under the legal age of majority. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

15. Contact Information

If you have questions about this Privacy Policy or your personal data, contact:

Email: info@eurodoc24.com
EU VAT Number: BE 0769.956.603 | BELGIUM